Customer Support Assistant

Remote

About the Company: We are a leading provider of large-scale voter, consumer, and constituent data, offering one of the most accurate and frequently updated national voter files in the marketplace. Our data and audience solutions support political, advocacy, nonprofit, academic, and commercial organizations in targeting, modeling, and engaging audiences across digital, direct, and analytical channels. We operate within strict legal, regulatory, and contractual frameworks governing privacy, security, and responsible data use.

We are seeking a Customer Support Assistant to help deliver exceptional service to our customers by responding to inquiries, coordinating requests, and supporting day-to-day operations related to data access, platform usage, and account support.
Role Overview: The Customer Support Assistant serves as a front-line support resource for customers while working closely with internal Sales, Operations, and Data teams to ensure timely, accurate, and professional handling of client needs. This role is ideal for a detail-oriented, organized individual who enjoys problem-solving, working with data, and helping customers succeed.

Responsibilities:

Customer Support & Communication

• Respond to inbound customer emails and support requests in a professional and timely manner. These may come in via chat, email or phone calls.
• Assist customers with basic questions about data products, platform navigation, counts, reporting, and file delivery.
• Escalate technical or complex issues to appropriate internal teams and track them through resolution.

Request Intake & Coordination

• Log, document, and route customer requests using internal ticketing or tracking systems.
• Gather and summarize request details such as geography, data fields, formats, delivery method, and timing.
• Coordinate with internal teams on data exports, platform access, and delivery schedules.

Platform & Data Assistance

• Support customers with audience creation, counts, and reporting within internal tools.
• Perform light quality checks on outgoing files or reports to ensure alignment with request specifications.

Account & Documentation Support

• Maintain accurate records of customer interactions and requests.
• Help update FAQs, knowledge-base articles, and internal documentation.

Cross-Team Collaboration

• Work closely with Sales, Operations, and Product teams to ensure consistent messaging and smooth handoffs

Qualifications:

• Bachelor’s degree ideally in Business, Communications, Information Systems, Political Science, Marketing, or related field (or equivalent experience).
• 1-2 years of experience in customer support, operations, administrative, or coordinator roles preferred.
• Strong written and verbal communication skills.
• Proficiency with spreadsheets and documents (Excel or Google Sheets).
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Professional discretion when handling sensitive or confidential information.

Nice-to-Have

• Experience supporting SaaS or data products.
• Familiarity with CRM or ticketing systems (e.g., Salesforce, HubSpot, Zendesk, Freshdesk).
• Interest in political data, marketing data, or analytics.

What Success Looks Like

• Customers receive timely, accurate responses and feel well supported.
• Requests are logged correctly and routed efficiently.
• Internal teams have clear, complete request details.
• Support processes become more organized and scalable over time.

Benefits:

• Competitive salary
• 401(k)
• Health, dental, and vision insurance
• Paid time off and holidays
• Flexible remote work environment
• Opportunities for growth and advancement

Work Location: Remote

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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