Service Desk Level II Analyst

DYOPATH

24 – 24 USD/hour

• Remote
• Anywhere
• Full-time

Join DYOPATH as a Service Desk Level II Analyst

Are you energized by solving complex technical challenges and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level II Analyst who brings strong technical expertise, curiosity, and a commitment to delivering exceptional support while mentoring others on the team.

Why You’ll Love Working Here

Purpose with Passion
Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive
From certifications to career paths, DYOPATH invests in your development.

Award-Winning Culture
Recognized for outstanding IT service—and we bring that same dedication to supporting each other.

Fun & Respectful Teamwork
A collaborative environment where achievements are celebrated.

Benefits:

• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• “You Pick a Day” paid holiday
• FSA and HSA options
• Pet insurance
• Additional benefits available
  Full overview: dyopath.com/careers

JOB Overview

• Location: Remote 
• Schedule: 3rd Shift (11p-7a CST); Saturday to Wednesday
• Pay Rate: $24

Responsibilities:

• Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
• Troubleshoot and resolve complex incidents, escalating when appropriate
• Identify and resolve underlying problems affecting IT systems and services
• Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
• Ensure timely and accurate resolution of all technical issues
• Conduct follow‑up with customers or employees to support satisfaction and continuity
• Continue building your technical skill set through training, certification, and self‑directed learning
• Participate in special projects that enhance service delivery and IT operations

Qualifications:

Education & Certifications

• Associate or bachelor’s degree in Computer Science or related field preferred
• Relevant certifications (or pursuing):
  • HDI Support Center Analyst (HDI‑SCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals
  • Microsoft 365 Certified: Endpoint Administrator Associate

Requirements:

• 2–4 years of experience in technical support, with at least 1 year in a service desk environment
• Strong customer service and communication skills, able to explain technical concepts clearly
• Proficiency with Microsoft Office, Windows operating systems, and advanced network troubleshooting
• Familiarity with ITIL or similar service management frameworks is a plus
• Ability to work independently and collaboratively to deliver exceptional service
• Excellent problem‑solving and analytical skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Experience with remote support tools and technologies

Why This Role Stands Out

As a Service Desk Level II Analyst, you will be a trusted technical resource, a mentor to others, and a key contributor to delivering world‑class IT support. You’ll collaborate with a dedicated team, strengthen your technical skills, and play a meaningful role in enhancing service operations.

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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