Customer Success Manager (CSM)

Job Vacancy: Customer Success Manager (CSM)


Company: Promenade (BloomNation)


Location: Remote


Job Type: Full-time


Salary: $60,000 – $80,000 per year

Job Description:


Promenade is seeking a Customer Success Manager to join their team. As a CSM, you will play a vital role in delivering value to clients, building relationships, and ensuring strong customer retention. This is a great opportunity for someone who is empathetic, driven, and loves solving complex problems.

Responsibilities:

  • Take ownership of a book of business and ensure clients receive value from Promenade
  • Maintain high retention and build trust and rapport with clients
  • Drive adoption of Promenade’s products and services
  • Identify opportunities for upsell and expansion
  • Handle support requests and resolve issues in a timely and efficient manner
  • Act as an advocate for Promenade’s partners and provide outstanding service

Requirements:

  • 1+ year of experience in a Customer Success role
  • Strong relationship-building and communication skills
  • Ability to work well under pressure and adapt to changing situations
  • Tech-savvy and able to quickly pick up new tools and systems
  • Excellent problem-solving and analytical skills

Benefits:

  • Personal career development and growth opportunities
  • Equity/stock options in a profitable and rapidly growing company
  • Great medical, dental, and vision coverage
  • Fully-remote role with MacBook Pro and home-office supplies provided
  • Opportunity to make an immediate impact and mold your career

Why Join Promenade?

  • Disrupt a massive industry and make a difference in local communities
  • Work in a fast-paced, fun environment with a team of people from all over the world
  • No hierarchy, no bureaucracy, no politics – just real people working on solving real problems

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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