Customer Service Representative

Location

Egypt, Ethiopia, South Africa, Argentina, Nigeria

Employment Type

Contract

Location Type

Remote

Department

Scale Army Careers

Benefits:

• $1.3K per month

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is a leader in education and training, providing online courses and real-time lectures to support professional development. They are committed to delivering a seamless learning experience for both customers and faculty, ensuring reliable course access, clear communication, and high-quality support. Operating within a collaborative and team-oriented environment, they prioritize customer satisfaction, operational efficiency, and continuous improvement in their service delivery.

Location

Fully Remote (Work from Home) | 9 AM – 6 PM CST
Occasional weekend work required

Job Overview

The Customer Service Representative will support customers and faculty by providing timely and professional assistance related to online courses and live lectures. This role focuses primarily on email and chat support, with phone support as needed, while ensuring accurate record-keeping and alignment with company policies.

Responsibilities:

Customer Support

• Interface with customers via email, chat, and phone, providing prompt and courteous assistance.
• Answer incoming inquiries and engage with clients in a friendly and professional manner while actively listening to concerns.

Inquiry Management

• Respond to phone inquiries and website form submissions.
• Handle general customer questions regarding course approvals, receipts, and certificates of attendance.

CRM Management

• Track and log customer interactions within Salesforce CRM.
• Maintain accurate, organized, and up-to-date records of customer communications.

Collaborative Communication

• Work closely with management to stay informed about new services, policies, and procedures.
• Provide support and solutions aligned with company’s customer service policies.

Qualifications:

Experience

• Prior customer service experience supporting clients via email, chat, or phone.
• Experience working with CRM platforms such as Zendesk or other systems preferred.
• Familiarity with Netsuite is a plus but not required.
• Sales or marketing experience is a plus.
• Applicants with or without a college degree are welcome to apply.

Skills

• Fluent English with excellent written and verbal communication skills.
• Strong organizational skills with high attention to detail and the ability to manage multiple tasks accurately.
• Comfortable working primarily from a computer, managing email inboxes, and using customer service tools.
• Collaborative mindset with the ability to work effectively in a small, supportive team environment.

What Success Looks Like

• Efficiently assist customers in accessing live courses with minimal disruptions.
• Deliver friendly, professional service that reflects company values and supports customer needs.
• Maintain accurate and up-to-date CRM records with clear team communication on customer matters.
• Contribute positively to a cooperative, detail-oriented team culture.

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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