Customer Success Associate

Job Vacancy: Customer Success Associate

Company: Promenade (formerly Bloomnation)

Location: Remote

Job Type: Full-time

Pay: $22/hr with $10k annual bonus, paid quarterly

Job Description:

Promenade is scaling rapidly and seeking a Customer Success Associate to drive relationships with floral partners and deliver unbeatable customer satisfaction! You’ll handle user support requests, triage issues, and provide outstanding service.

Responsibilities:

Handle high-volume support requests via email, phone, and social media
Triage issues, diagnose problems, and escalate bugs to engineering
Advocate for Promenade users and resolve issues efficiently
Identify trends to enhance support and improve user experience
Help customers use Promenade products to connect with local businesses

Benefits:

Equity/stock options in a growing company
Great medical, dental, and vision coverage
Transportation coverage and fully stocked snack bar
Company-provided gear and swag
Opportunity to mold your career and make an impact

Requirements:

Natural people person and relationship builder
Passionate about serving small businesses
Tech savvy with sales/support tools (Zendesk, Salesforce, etc.)
Excellent communicator, friendly and optimistic
Experienced with customer service (retail or service industry a plus)

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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