Customer Success Associate

Job Vacancy: Customer Success Associate


Company: Promenade (formerly Bloomnation)


Location: Remote


Job Type: Full-time

Pay: $22/hr with $10k annual bonus, paid quarterly

Job Description:


Promenade is scaling rapidly and seeking a Customer Success Associate to drive relationships with floral partners and deliver unbeatable customer satisfaction! You’ll handle user support requests, triage issues, and provide outstanding service.

Responsibilities:

  • Handle high-volume support requests via email, phone, and social media
  • Triage issues, diagnose problems, and escalate bugs to engineering
  • Advocate for Promenade users and resolve issues efficiently
  • Identify trends to enhance support and improve user experience
  • Help customers use Promenade products to connect with local businesses

Benefits:

  • Equity/stock options in a growing company
  • Great medical, dental, and vision coverage
  • Transportation coverage and fully stocked snack bar
  • Company-provided gear and swag
  • Opportunity to mold your career and make an impact

Requirements:

  • Natural people person and relationship builder
  • Passionate about serving small businesses
  • Tech savvy with sales/support tools (Zendesk, Salesforce, etc.)
  • Excellent communicator, friendly and optimistic
  • Experienced with customer service (retail or service industry a plus)

Method Of Application

Qualified and interested applicant should click the APPLY HERE LINK below to start filling out the application form and submit it before the deadline.

APPLY HERE

Deadline: Not Disclosed

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